Privacy Policy - Nutrinova

Privacy Statement

Unless otherwise stated in this Privacy Statement or elsewhere, the data controller for personal data collected from you is Nutrinova Netherlands B.V., Strawinskylaan 3105, 1077 ZX, Amsterdam, The Netherlands.

Protection of your personal data is important to us. In this Privacy Statement we (“Nutrinova” or “we” or “us”) explain how we process your personal data online and offline, in your capacity as consumer, business customer, business partner, supplier, job applicant, (website) visitor or other person with a business relationship with us.

For the purposes of this Privacy Statement, personal data means any information or set of information that directly or indirectly identifies you, such as your name, email address or phone number.

1. Why do we process your personal data

We may process your personal data for the purposes described below.

To respond to your queries or communicate with you

We may process your personal data to respond to your inquiries and fulfill your requests, when you contact us via our online contact form or otherwise (e.g., when you send us questions, suggestions, compliments or complaints, or when you request other information). We may process your name, title, (business or private) contact details (including your email address, telephone number, name of your company) and any other information that you may provide to us in the open field entry of the contact form.

We process this information based on your consent, which can be withdrawn by you at any time.

For surveys or other (marketing) communication

With your consent, we may process your personal data to send you surveys on our products, marketing communication, or to keep you updated on events, special offers, products and services of Nutrinova that may be of interest to you.

We will engage in this activity with your consent, which can be withdrawn by you at any time.

For the development and improvement of products and services

We process fully anonymized personal data for various Nutrinova business-related purposes, such as developing new products and services, for enhancing, improving or modifying our website, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

We engage in these activities because we have a legitimate interest to improve our products and services.

When you purchase products, to process your order and manage our relationship with you

We use personal data to process your purchase and to deliver your order, to report the status of your order and to contact you about the transaction. For this purpose, we may process your name and address, contact details such as telephone number or email address, payment information, and your acceptance of our applicable terms and conditions.

We process your personal data to carry out our purchase agreement with you and to deliver your order to you.

Compliance with laws and legal obligations and protection of Nutrinova assets and interests

We will process your personal data as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g. counterparty due diligence, the reporting of whistleblower concerns, money laundering, financing of terrorism and other crimes; (b) to comply with legal obligations; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our assets and/or operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also process aggregated data for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements, for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.

If so required, we may process your name, your contact information, your correspondence with Nutrinova, your use of any of our products and/or services and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph.

We may process this information to comply with a legal obligation (a, b and c). We may process this information for our legitimate business purposes (d, e, f and g).

2. Cookies and similar tracking technology

On our website we may use cookies and other technology for our internal analytics purposes and to improve the quality and relevance of our products and our services and to make our content and advertising more relevant to you.

We only use tracking cookies (cookies to provide you with relevant advertising, or technology that tracks your behavior), with your consent. For further information about the type of cookies we use, the reason why we use them, and how you can control your cookies, please see our Cookie Policy.

3. With whom do we share your personal data?

We may share your personal data with:

Our group companies, our business partners and suppliers (for instance payment service providers, ICT service providers, consulting or shipping providers), professional advisers (such as banks, insurance companies, auditors, lawyers, accountants or other professional advisors), that process personal data on our behalf for purposes that are described in this Privacy Statement or for the purposes notified to you when we collect your personal data.
Any competent law enforcement body, regulatory, government agency, court, or other third party if we believe disclosure is necessary: (i) as a matter of applicable law or regulation; (ii) to exercise, establish or defend our legal rights; or (iii) to protect your vital interests or those of any other person.
Other parties in connection with corporate transactions: we may also, from time to time, share your data in the course of corporate transactions, such as during a sale of a business or a part of a business to another company, or any reorganization, merger, joint venture, or other disposition of our business, assets, or stock, provided that we inform those parties that they can only process your personal data for the purposes disclosed in this Privacy Statement.
Other parties, but only if you have consented to, or if you have instructed us to make such disclosure to such parties.

4. How do we secure your personal data?

Your personal data are treated confidential, and we have taken technical and organizational security measures against loss or unlawful processing of this data. We are constantly working on improving these security measures to help keep your personal data secure.

You should be aware that the transmission of information via the internet is not completely secure. Although we will do what we reasonably can to protect your personal data, we cannot guarantee the security of any personal data that you disclose online. You accept the inherent security implications of using the internet and we will not be responsible for any breach of security unless we have been in breach of applicable laws, and then only to the limits set out in any relevant terms and conditions.

5. How long do we retain personal data?

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Statement unless a longer retention period is required or permitted by applicable law. For example, to provide you with a service you have requested, to comply with applicable legal, tax, or accounting requirements or whether retention is advisable in light of our legal position (for example in regard to litigation or regulatory investigations).

6. Your privacy rights

You have the following rights in relation to your personal data:

You have the right to access, correct, update, or request deletion of your personal data. In addition, you can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. You can exercise these rights by filling our online contact form.
You have the right to withdraw consent of marketing communications we send you at any time.
If we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
Whilst we would prefer you to come to us first with any complaints, you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws and free of charge. In certain cases, we may ask you to verify your identity before acting on your request. Keep in mind that there may be situations where we are entitled to deny or restrict your privacy rights, for example when we need to keep certain data to comply with legal obligations, when it is necessary to establish, exercise or defend Nutrinova from legal claims or when your request is manifestly unfounded or excessive, in particular because of its repetitive character.

7. Personal data of children who are below the age of 18

If you are below the age of 18, we urge you to ask one of your parents or legal guardians and have their written permission before submitting any of your personal data to us.

If you are a parent, we recommend you monitor your child’s use of our services and ensure that we do not receive any personal data from your child without your written permission. If you have any question regarding your child’s personal data, please contact us.

8. How to contact us

If you have any questions or concerns about our use of your personal data, please contact us by filling the online contact form.